Have you ever come across times where your pre-paid balance was deducted without using mobile data, sending a text, or making a call? If you happen to be one of those who got caught up in this, then don't worry! This guide may be able to provide some handy tips on how to avoid such awful load deductions in Globe, TM, Smart and TNT.
Unwanted load deductions occur when a subscriber voluntarily clicks on an advertisement link or VAS (value-added service) provider button. These third-party providers who charge you without your permission is against the rules - so prepaid customers are required to confirm their decision by sending a verification code before they can subscribe and cancel at anytime if they wish to stop supporting them.
Table of Contents
How to Report "Nakaw Load" Incidents?
• Globe customer service channels
• Smart customer service channels
How to Avoid Unwanted Load Deductions?
Conclusion
There are also instances of frustrating called "eating load" when a customer attempts to register a specific promo, but the transaction fails. Besides unwanted load deductions, another problem for subscribers is the unnecessary data charges, where their regular load is being deducted when they unintentionally turn on their mobile data.
How to Report "Nakaw Load" Incidents?
If you have recently been a victim of unauthorized prepaid load deductions from VAS providers, please report the incident to your respective telco customer service for investigation and appropriate resolution. Below are the contact numbers for Globe and Smart networks.
Globe customer service channels
- Mobile: Call 211 (toll-free for Globe and TM)
- Landline: 7730-1000
- Twitter: Tweet @talk2GLOBE
- Facebook: Message https://www.facebook.com/globeph
Smart customer service channels
- Mobile: Call *888 (toll-free for Smart, TNT, and Sun Cellular)
- Landline: 8888-1111
- Twitter: Tweet @SmartCares
- Facebook: Message https://www.facebook.com/SmartCommunications
How to Avoid Unwanted Load Deductions?
Below are some tips to avoid unwanted load deductions in Globe or Smart.
For Globe users:
1. Monitor your load balance regularlyDial *143# on your mobile phone to access the USSD code menu. This will display your load balance at the top part and provide menus to inquire about your existing promo status (remaining calls, texts, or data).
2. Turn on the SurfAlert service to block unexpected data charge
- Text SURFALERT ON to 8080
- Another method is via USSD Menu Browser. Dial *143# > My Account > SurfAlert > Turn ON mobile internet alerts. You will then receive an SMS saying that your SurfAlert has been activated, and you will start receiving free alerts when your phone connects to the internet.
This service is free. Take note that your internet connection is on hold until you register for a data promo. In case you want to turn off alerts and continue surfing at regular browsing rates, you can text SURFALERT OFF to 8080.
3. Stop value-added services
If you receive text messages from VAS, even if you don't have a previous subscription, then your prepaid load will be deducted until you unsubscribe from it. Don't delete these messages yet, as they will come in handy. Below is the tutorial on how to stop these value-added services,
- To verify your subscription status of the VAS, text HELP and send it to the access number code provided in the SMS.
- To unsubscribe to their services, text STOP and send it to the access number code provided in the SMS.
For Smart users:
To prevent unwanted load deductions in Smart, you can follow the instructions below.1. To verify your VAS subscription status, text CHECK and send it to the access number code provided.
Example: Send CHECK to 2882. To unsubscribe to VAS, text STOP ALL and send it to its access number code. In case there is a different keyword, you can always read the provided instructions on how to cancel those services.
3. To stop or cancel the alerts you receive from SMART, text ALERTS OFF to 211.
For unwanted data charges in Smart, you don't need to worry about it. Smart has automatically enabled its "Load Protect" feature to its subscribers, assuring that there will be no accidental or unintended mobile data charges.
Conclusion
A lot of people are having this problem with their prepaid load balances disappearing quickly, regardless if they're on GLOBE or SMART Network. Luckily, however, with these tips we provide - your prepaid load will stay safe and sound without disappearing mysteriously.
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