Updated List of SSS Service Hotline, Contact Numbers and SMS Inquiry Service 2019


In the past, the Social Security System or SSS hotline only has 16 hours of operations, but now they lengthened their operations to 24 hours which technically concludes that they are giving more access to over-the-phone updates about contributions, benefits, loans, and other transactions you can do with SSS.

Complete List of SSS Hotline and Contact Numbers

SSS President and Chief Executive Officer Emilio de Quiros, Jr., said that with longer hours of the customer service, many people will have the idea of calling about their contributions, loans, their memberships, their benefits, and a lot more that concerns their correlation to our country’s Social Security System. Everyone can inquire and contact the call center, “Local employees with the regular working hours of 8-5, call center agents of graveyard shifts, overseas members in different timezones, almost everyone can find a time for them to make an SSS phone query from Mondays to Fridays,” de Quiro said.

If you have a question or concern about your Social Security System (SSS) account, it’s best to contact the SSS directly to get accurate answers to your queries. Calling SSS customer service will most likely answer your question or help solve your SSS-related problem because you’re getting information from the agency itself. 

You will get updated and accurate information about your SSS concerns such as contributions, benefits, loans, and other transactions. Now that SSS hotline extended to 24 hours per day, this means that you can even call them at midnight and an agent will promptly assist you. In this short helpful guide, we will discuss the SSS hotline numbers and SSS contact numbers that you can use to reach the agency.

SSS Hotline Number and SSS Contact Number
The best and quickest way to contact the SSS is to call them via their hotline numbers. You can call them any time of the day from 7:00 AM on Mondays to 7:00 PM on Saturdays. The SSS call center is closed on Sundays and public holidays.

SSS Trunkline Number: (632) 920-6401

SSS Call Center Numbers: 920-6446 to 55

SSS Toll-Free Number: 1-800-10-2255777 (1-800-10-CALLSSS)

Before calling, be ready with your SSS number because the customer service agent will need it to check your records. If you don’t know or you forgot your SSS number, the agent will ask for verification such as your complete name, mother’s maiden name, and home address.

IVRS Hotline Numbers
The Interactive Voice Response System (IVRS) is an automated system that assists you with your SSS-related concerns. Members have to follow the computerized voice instructions to get answers to their basic questions.

IVRS Hotline Numbers:
  • Metro Manila: 917-7777 
  • Baguio: 446-5902
  • Tarlac: 982-8739 
  • San Pablo: 562-9289 
  • Naga: 472-9795 and 472-8842 
  • Cebu: 234-2053 
  • Davao: 227-7273 
  • Zamboanga: 992-2014 

SSS International Toll-Free Numbers
Overseas Filipino workers (OFWs) and Filipinos abroad can now call the SSS through their international toll-free numbers. At the moment, the service is available to only a few countries in Asia, the Middle East and Europe.

Asia Toll-Free Numbers:
  • Hong Kong: 001-800-0025-5777 
  • Singapore: 001-800-0025-5777 
  • Malaysia: 00-800-0225-5777 
  • Taiwan: 00-800-0225-5777 
  • Brunei: 801-4275 
Middle East Toll-Free Numbers: 
  • Qatar: 00800-100-260 
  • United Arab Emirates: 800-0630-0038 
  • Saudi Arabia: 800-863-0022 
  • Bahrain: 8000-6094 
Europe Toll-Free Numbers: 
  • Italy: 00-800-0225-5777 
  • United Kingdom: 00-800-0225-5777 

SSS Text Inquiry
You can send an SMS or text message to inquire about your SSS contributions, loan balance, loan status, claim status, membership requirements, or to know your nearest SSS branch.

Just simply text SSS to 2600 and follow the instructions in the text message you will receive. Each text message will costs P2.50.

You may need to register by texting SSS REG <SS Number> <Date of Birth MM/DD/YYYY> to 2600. For example: SSS REG 1234567890 11/27/1956.

SSS Email and Social Media Accounts
If you don’t want to call or text, you can send SSS an email or a direct message on their social media accounts.

That's all guys. We hope this article provide you enough information and use it whenever you need help with your SSS account or membership.


No comments