PLDT Customer Service Hotline Number


PLDT Customer Service Hotline Number

Philippine Long Distance Telephone (PLDT) is the largest telecommunications company in the Philippines. Its products range from fixed line to wireless services. Established in the year 1928, the Philippine Long Distance Telephone Company (PLDT) is headquartered in Makati and employs close to 18,000 people. In 2015, PLDT posted revenues of PHP 171.1 billion.


PLDT strongly committed on the quality of its customer service. So, if you have any problems or concerns regarding with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better. PLDT loves to hear your all concerns.

PLDT Customer Service Hotline and Repair Service Hotline are open Mondays to Fridays from 8:00 AM to 7:00 PM as well as Saturdays and Sundays from 8:00 AM to 5:00 PM. PLDT Hotline is not only dealing with your problems but also they love to hear your comments and suggestions in order to improve their services.

To those who subscribe PLDT Fibr, my DSL and my Bro and Ultera you can contact the PLDT hotline numbers below to address your problems or concerns.


PLDT Customer Service Hotline Number:

  • 171 (toll free) - when calling through landline or SMART cellphone
  • Phone: 1-800-10-6727277 (Home Bro)
  • Phone: 101-Fibr/3427 (FIBR)

For Repair Service Hotline

  • 173 (toll free) - when calling through landline 

For Subscribers of Other Phone Companies

  • 8888-171 (Metro Manila callers) 
  • 02-8888171 (Regional callers; regular NDD toll fees apply) 
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply) 

DSL HelpDesk:

  • 172 (toll free) 24/7 - through landline 

Fibr Assistance:

  • 101 

Directory Assistance:

  • 187 - when calling through landline or SMART cellphone 

You can also contact PLDT thru their Social Media Accounts:


That was the PLDT Customer Service Hotline Number for this year 2023. If you have question, please comment below and let us know your experience of calling PLDT customer service hotline.

Post a Comment

6 Comments

  1. need to talk to customer assistant for some inquiry
    your 171 and 177 are both machine operated and could not reply to our query regardiong our
    concern on DSL service of pldt.

    ReplyDelete
  2. need to talk to customer assistant for some inquiry
    your 171 and 177 are both machine operated and could not reply to our query regarding our
    concern on DSL service of pldt.
    WHAT TO DO, TO TALK TO YOUR CUSTOMER ASSISTANT.... PLEASE
    DO YOU HAVE ANY MOBILE NUMBER OR OTHER LANDLINE NUMBER TO CONTACT AN OPERATOR

    ReplyDelete
  3. also need to talk to a person not answering machine for some inquiry regarding our landline status no incoming and outgoing calls and yet still to be paid in due date seems unfair to us regular client. please take action regarding this matter thank you

    ReplyDelete
  4. Good am, your customer hotline 171 is not operating im calling to follow up my relocation.

    ReplyDelete
  5. also need to talk to a person not answering machine for some inquiry regarding our landline status no incoming and outgoing calls and yet still to be paid in due date seems unfair to us regular client. please take action regarding this matter. your 171 and 177 are both machine operated and could not reply to our query

    ReplyDelete
  6. I Need to talk to a customer service and not a machine for some queries...do you have any mobile number?

    ReplyDelete
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