How to Load Cignal TV Using GCash

Cignal TV prepaid using GCash

Cignal TV is the Philippines’ premier direct-to-home satellite TV provider with up to 134 free-to-air, SD and HD channels such as HBO, CNN, Fox, National Geographic and many more. Cignal TV is available as a prepaid subscription where you can purchase Cignal reload cards and e-PINs to reload your account and enjoy access to premium channels depending on your plan.

If you don’t have the time to buy reload cards from an authorized Cignal dealer, you can purchase e-PINs online from GCash instead. Using GCash to reload your Cignal TV prepaid is best and fastest way because it’s quick, easy, and convenient that you can do straight from your smartphones. Redemption of e-PIN almost instant and your Cignal subscription will resume immediately after reloading.

Table of Contents
How to Load Cignal TV using GCash
How to load the PIN via the Cignal Web Loading Tool
How to load the PIN to your Cignal TV prepaid via SMS
Cignal Hotline
Frequently Asked Questions

In this guide, we’re going to show you how to load Cignal TV prepaid using GCash, as well as how to load the Cignal TV Prepaid PIN. Before proceeding, make sure your GCash have sufficient funds.

How to Load Cignal TV using GCash 2022

Loading your Cignal TV Prepaid is available through GCash. After successful purchase, you will receive the e-PIN via text message which you can load to your Cignal TV prepaid account.

Step 1: Open your GCash app, click Buy Load on home screen.

Step 2: On the Buy Load, input the mobile number that will receive the PIN. Tap Next.

Step 3: Go to the PayTV tab. Select a Cignal TV prepaid package. Tap Next.

Step 4: Confirm the detail. Tap Pay to complete the purchase.

Step 5: You will receive an SMS which will contain the purchased PIN.

Note: Copy the PIN and proceed to load via Cignal Web Loading Tool or via SMS.

How to load the PIN via the Cignal Web Loading Tool

Step 1: After purchasing the Cignal Reload Card or e-PIN, go to the Cignal Web Loading Tool.

Step 2: Input your prepaid account number, your unused PIN, and answer the security field. Click SUBMIT.

That’s it. You will get a confirmation message after the transaction.

How to load the PIN to your Cignal TV prepaid via SMS

Step 1: Text CIGNAL REG <Cignal Account Number> and send to 5353. You only need to do this once, if you haven’t yet. After this, you can just proceed to step 2 for succeeding reloads.

Step 2: Text CIGNAL <PIN> and send to 5353. You will be charged Php 1 per request.

Once successful, you will receive an SMS notification about the transaction.

Cignal Hotline

If you encounter issues on loading the Cignal e-PIN, you may contact the Cignal Care Hotline from Monday to Sunday, 6:00 AM to 12:00 AM.

  • (02) 88-888-222 for Metro Manila
  • #88-222 for provincial (toll free)
  • Text Line: 4681 8222
  • Email:

Frequently Asked Questions

Where can I find my Cignal account number?

To know your Cignal account number, text CIGNAL SC <12-digit CCA or smart card number> to 5353. For example: CIGNAL SC 000001313224. You will receive a text message containing your account number. The CCA number can be found at the bottom of the set-top box while the smart card number is located at the back of the smart card (you must gently pull out the smart card from the Cignal box).

What should I do if the reload is unsuccessful?

If your load transaction failed (e.g. you didn’t receive the PIN), you may call the CignalCare hotline (02) 88-888-222 (Metro Manila) or #88-222 (provincial toll-free). The hotline is available from Monday to Sunday, 6:00 AM to 12:00 AM. You can also email

Can I buy Cignal load using an unverified GCash account?

Yes, you can buy Cignal load even if you have a basic (unverified) GCash account. Learn more about GCash verification and limits in this article.

How can I check the expiration of my load?

To know when your Cignal load will expire, text CIGNAL EXP <Cignal Account Number> to 5353. For example: CIGNAL EXP 36401999. Service is available to Smart and Sun subscribers only and standard SMS rates will apply.

That’s it guys! If you have any questions regarding this tutorial, simply drop a comment below and we’ll gladly help you out.

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